Proactive support & monitoring is built into OnSite’s solutions. For example, the Retail Suite emails you when a draw is short at the POS. If a camera is disconnected or powered down, SecureCam will alert you by email or even SMS. If the paper is jammed in your printer though, or if you need help installing a replacement camera, OnSite provides you with a trained team ready to help you at all hours.
OnSite provides direct support by phone and web-meeting for all OnSite modules for NetSuite with a help desk that’s available 7 days a week, 365 days a year. OnSite’s POS and SecureCam support services extend beyond application use and configuration support to include hardware & peripheral support as well.
Utilizing a best-in-class Customer Support system (a key component of NetSuite CRM+), support cases and issues are managed to completion with deep visibility and tracking of all communication and knowledgebase resources to more efficiently serve customers.
OnSite maintains an open line with NetSuite direct as a certified NetSuite SDN Partner. Issues or Projects that span other NetSuite integrated solutions and time zones are managed using similar support tools where all parties are familiar with the products of each other.
For on-premise requirements, OnSite has an established network of certified Services Partners world-wide who perform work for customers on a regional basis when necessary.